What is your return policy?
Custom orders are not returnable, with the exception of defects or damage. You must notify us of damage upon receipt.
For all other orders, if you are not satisfied 30 days from receiving your item, call us and we will arrange for a full refund. You are responsible for all inbound and outbound shipping costs. Before returning an item, please contact us for shipping info.
What type of work do you do?
The kind that you want. Seriously, anything with metal or wood.
Can I order custom work?
Yes, you can! That’s our favorite. Your best bet is to call us up and talk over your ideas. We will sketch out what we hear you want and give you a quote. If you’re in Chicagoland, we’ll meet up over a cup of coffee.
Custom orders take approximately 3-4 weeks from design to conception.
Where do you get your materials?
We secure them from local sources, whenever possible. Our goal is to rescue materials that have the scars of time.
